Choice between voucher and refund at Transavia
Transavia is adjusting its voucher policy. For flights canceled from June 4, passengers will be given the choice between a voucher and a refund of their ticket(s). The current and unprecedented COVID-19 crisis has created an exceptional situation for airlines and their customers. Since the start of this crisis, Transavia has therefore offered vouchers as a solution for passengers whose flights have been cancelled. These vouchers can be refunded for the full value of the booking and all extras after 12 months if they have not been (fully) used.
Recent developments in the situation surrounding COVID-19 and the gradual lifting of quarantine measures provide more clarity about the options for flying again. From June 4, Transavia will explore the possibility of restarting its network to a number of destinations. For that reason and because of the European Commission's decision not to change the policy despite the magnitude of the COVID-19 crisis, Transavia has decided to adjust the refund policy for cancellations made by Transavia after May 15. These are the flights that will be canceled from June 4.
These passengers will be given the choice between a voucher or a ticket refund. Given the scale of this crisis and the number of cancellations, it is not possible to immediately request a refund. In contrast to vouchers that are sent after cancellation and can be immediately used for a new trip. We are working hard behind the scenes to ensure that this is possible soon. We will inform passengers as soon as possible about how they can do this. The conditions for the vouchers remain the same: they are equal to the total value of the booking, including any additional options booked. Transavia thanks its customers for their understanding and patience in these exceptional circumstances and is pleased that many passengers have already used the voucher for their next trip.
This press release was translated using automated tools. Please refer to the original Dutch version for the most accurate information.