Transavia limits impact for passengers as much as possible
Transavia has limited the impact on passengers' flights as much as possible with a number of interventions, such as severely curbing ticket sales and switching the fleet from Amsterdam to Rotterdam and Eindhoven. Unfortunately, flight cancellations are also necessary to comply with the reduction in capacity. This concerns 240 flights for the period from July 7 to August 14. This included looking at flights that are flown more often in a day and flights that can also be reached via other airports. This way, an alternative flight can be offered to approximately 70% of the affected passengers. Passengers for whom there was no alternative will immediately receive a refund of the ticket costs or can postpone their trip to another time (28 August 2022 - March 2023). The reason for these interventions is the shortage of staff at Schiphol this summer and the mandatory reduction in capacity for the airlines.
Transavia is today informing all affected passengers flying between July 7 and August 14. This way, passengers who go on holiday in the first weeks of August also have as much clarity as possible about their journey. In mid-July, when the slot coordinator announces how much Transavia must reduce capacity for the period from 1 to 28 August, Transavia will inform passengers flying between 15 and 28 August. And additional cancellations may be necessary for the first two weeks of August. Transavia has decided to reduce its capacity for part of August so that more passengers have clarity about whether or not to continue their booked trip.
Alternative solutions
When canceling bookings, other solutions for passengers were also considered as much as possible, such as departure from another airport or departure on a different day. This was successful for 70% of the more than 13,000 bookings and passengers were offered an alternative flight. They can choose this, or request a refund. No immediate solution was found for the other 30% of bookings. They were immediately refunded the cost of the ticket or can rebook their ticket for the period after August 28 without any change fees.
“Transavia deeply regrets that it has to disappoint passengers due to this capacity reduction as a result of the staff shortage at Schiphol,” says Marcel de Nooijer, CEO of Transavia. “After two corona years, many Dutch people were in dire need of a carefree trip again. We do everything we can to allow as many passengers as possible to travel and can offer the majority of travelers an alternative. But there is a group that is affected by this reduction in capacity. That hurts. Disappointing passengers goes completely against our customer focus, we like to give as many travelers as possible a wonderful holiday. We also need to be able to fly again to become financially healthy. This is a huge blow to our passengers and to our company. Forcibly reducing the number of passengers is highly undesirable and should be a one-off and short-term operation.”
Sales from the airports in Eindhoven, Rotterdam and Brussels remain open, although flights there are now filling up quickly. If capacity does become available with departure from Amsterdam Airport, because rebooked passengers do not use the alternative offered, the sale of tickets in Amsterdam will be opened again.
The affected passengers will be informed today if their flight is cancelled. Passengers who have booked through a tour operator or travel agent will receive the information through them.
Passengers can also check the status of their flight on My Transavia . All information about the flights that are canceled is shared on the website .
This press release was translated using automated tools. Please refer to the original Dutch version for the most accurate information.