Global computer outage also affects Transavia
An IT failure caused major disruption to operations on Friday. Several systems were not working for hours and we were forced to cancel flights. By 5.30pm, the systems seemed to be working again.
The cause of the outage is not exactly clear, but what we do know is that it was a larger global problem that also affected other airlines. Possibly because of a major Microsoft outage that also affected other companies.
The outage prevented us from reaching passengers through the usual channels as our Service Centre was also affected by the IT issues. Although the systems now seem to be working again, it remains to be seen whether we will be able to help all affected passengers today. We ask for understanding for the situation.
We realise that all this is extremely inconvenient for our customers. On this page, passengers will find the latest updates and answers to frequently asked questions
Last update: 19 July 2024 at 18:00
This press release was translated using automated tools. Please refer to the original Dutch version for the most accurate information.