Rebook your flight until April 23 without change fees
The coronavirus (COVID-19) has the entire world in its grip. We are all experiencing the consequences now and don't know how long this situation will last. You probably also have questions. How are things at your travel destination? And what does this mean for your holiday?
Postpone your trip
We are happy to think along with you if you want to postpone your trip. Have you booked a flight that departs before April 23? Then you can move your flight (to the same destination) without change fees until the end of October at the latest. If your new ticket is more expensive than your original ticket, you will pay the price difference between these tickets. You can change the date of your flight easily and quickly online via My Transavia . So it is not necessary to call the Service Center. Our Service Center is very busy due to all the questions, which means the waiting time is longer than you are used to from us.
Would you rather not travel anymore? Then cancel your booking via My Transavia and request a refund of your paid tax.
We will keep you informed
As long as we are allowed to fly to our destinations and the situation is safe for our passengers and crew, we will operate our flights as scheduled. We follow European regulations and the advice of the Ministry of Foreign Affairs and the National Institute for Public Health and the Environment (RIVM). This way we can be sure that we are making the right decisions.
If we decide to cancel your flight, you will receive an email from us with your options.
On board with us
We also take measures on board to prevent the spread of the coronavirus. We clean the aircraft thoroughly after every flight and adhere to government hygiene advice. Remember not to shake hands and avoid other physical contact.
The air in our cabin is continuously refreshed with outside air and our hospital-grade HEPA filters clear the air of pathogens, including COVID-19. All our aircraft also have a special corona kit on board. This contains protective equipment and face masks that we can distribute if there is suspicion of infection.
Big challenge
We are facing a major challenge in the travel industry. But together with our partners we are committed to ensuring you have a pleasant trip despite everything.
Thank you for your trust in Transavia, we hope to see you on board again soon!
Kind regards, Transavia
View the latest updates and answers to frequently asked questions about the coronavirus.
This press release was translated using automated tools. Please refer to the original Dutch version for the most accurate information.